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How long does the bike assembly take?

Given that each bike is individually varnished and fitted with your preferred parts, assembly usually takes three weeks from order confirmation. If you require a different delivery time, please contact us. Depending on the current situation in the production hall, we may be able to agree shorter delivery terms.

​How will you deliver my bike and will it need to be assembled?

There are several options for bike delivery:​

1. Personal collection from the Kolos dealer​
2. Free of charge delivery in the Czech Republic: Bikes are dispatched in large 200x130x25cm boxes and delivered by Toptrans. Each bike is always completely assembled and adjusted. The only parts you need to fit yourself are the pedals and the front cargo rack (if ordered). You will need to release the handlebars and turn them in the direction of travel as well as adjust the seat height. Everything else is done.
3. Delivery by our technician: Upon delivery by our technician, the bike is adjusted to the height of the rider and includes full instructions for use by the technician. The technician also carries a mobile payment terminal to enable direct card payment upon delivery. This service is charged according to the delivery distance. You can see how much you will pay by entering your postcode when placing an order at the end of the bike configuration section.

What is the frame made of and what is the lifespan?

The frame and forks are made from aluminium alloy 6021. The lifespan of the frame depends on the weight of the cyclist and the frequency of use. If properly used in compliance with the maximum load capacity, the lifespan is similar to that of standard aluminium frame bicycles. Regarding the main frame joint, it is important to take care of the correct traction adjustment.

What is the weight of the bike?

The weight of the bike in the basic configuration is 12 kg.

What is the maximum load capacity of the bike?

The maximum load capacity of the bike including cargo is 120 kg.

What is the maximum load capacity of the racks?

The rear rack has a maximum load capacity of 25 kg.

What is the size of a folded bike?

87x38x68 cm

How long does it take to fold the bike?

With a little practice, folding can be mastered so it takes 10 - 15 seconds.

What is the procedure for folding the bike?

1. Drop the seat.
2. Adjust the handlebar height.
3. Turn the handlebar with the brake levers downward.
4. Fold the handlebars.
5. Fold the bike at the main frame joint.
6. Attach the front and the rear part of the bike together with the magnetic holders.
7. Fold the pedals.

What is the delivery time?

The delivery time for the bikes is three weeks from receipt of order confirmation.

How do I pay?

We accept cash payments or credit card payments in our Citybikes store, address: Nám. Svatopluka Čecha 5, in Prague 10 - Vršovice. We also accept payments via bank transfer. You can also pay the carrier upon "Cash on delivery". The bikes are delivered by Toptrans.

How will you deliver my bike and how much does it cost?

Delivery in the Czech Republic is free of charge; delivery to Slovakia is charged at 12.00 EUR, in the case of “Cash on delivery” to Slovakia, there is an additional surcharge of 22.00 EUR. If you wish to ship your bike to another destination, please contact us at info@citybikes.cz.

Where is the bike made?

The production, including individual varnishing of the bikes, begins after receipt of the order confirmation. Production takes place in our workshop in Prague - Hostivař.

I am worried that my bike will be stolen.

There is nothing easier than to fold up your bike and take it into your apartment, office, or restaurant with you instead of leaving it on the street.

And what about service?

A bike service is available in the premises of Citybikes store, address: Nám. Svatopluka Čecha 1348/3, Prague 10. Given that we provide a paid service for personal delivery by our technician, you can order (by phone or email) your faulty bike to be collected then serviced in our store.

Kolos® bikes are made to last with maximum durability and maintenance-free operation. If needed, any bike service can handle the repairs. If necessary, you can consult the service with us, whether with the bike owner or with the technician, who can also order the original spare parts.