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How long does the bike assembly take?

Given that each bike is individually varnished and fitted with your preferred parts, assembly usually takes three weeks from order confirmation. If you require a different delivery time, please contact us. Depending on the current situation in the production hall, we may be able to agree shorter delivery terms.

​How will you deliver my bike and will it need to be assembled?

There are several options for bike delivery:​

1. Personal collection from the Kolos dealer​
2. Free of charge delivery in the Czech Republic: Bikes are dispatched in large 200x130x25cm boxes and delivered by Toptrans. Each bike is always completely assembled and adjusted. The only parts you need to fit yourself are the pedals and the front cargo rack (if ordered). You will need to release the handlebars and turn them in the direction of travel as well as adjust the seat height. Everything else is done.
3. Delivery by our technician: Upon delivery by our technician, the bike is adjusted to the height of the rider and includes full instructions for use by the technician. The technician also carries a mobile payment terminal to enable direct card payment upon delivery. This service is charged according to the delivery distance. You can see how much you will pay by entering your postcode when placing an order at the end of the bike configuration section.

Isn’t a city bike too heavy?

A city bike will always be slightly heavier than a sports bike, but not because it is lesser quality. Unlike sports bikes, a city bike is sold with all accessories included. The mudguards, chain cover, lights, built-in lock, etc. are all part of the bike. You will not find anything like that on a mountain bike. The most popular material used for the frame is steel. Why? Believe it or not, the bike comes under much more strain in the city than in the countryside and the steel frame provides strength and flexibility, which maximises the bike’s lifespan. In addition, steel frames are slender and the brazing gives it a stylish retro appearance. All other components are chosen with the utmost regard to quality and a low weight. We use quality Ergotech parts from the German company Humpert, tyres from the German company Schwalbe and parts from Shimano in Japan.

I am worried that my bike will be stolen.

Kolos® bikes are unique, as they are always tailored to customer requirements. A unique product is always difficult to steal because it is easily traceable. Each bike has a frame number and a certificate specifying the components and colour.

Where are Kolos® bikes made?

As we deliver bikes within three weeks from order confirmation, then just this time scale alone, indicates it is impossible to make them anywhere else than in our country. Kolos® bikes are purely Czech made.

How will you deliver my bikes, and will it need to be assembled?

Bikes are dispatched in large boxes and are always completely assembled and adjusted. The only parts you need to fit yourself are the pedals and the front cargo rack (if ordered). You will need to release the handlebars and turn them in the direction of travel as well as adjust the seat height. Everything else is done. A bike can be delivered anywhere. Delivery in the Czech Republic is free of charge, but we will be happy to send you the calculation of the cost should you require international shipping.

And what about service?

A bike service is available in the premises of Citybikes store, address: Nám. Svatopluka Čecha 1348/3, Prague 10. Given that we provide a paid service for personal delivery by our technician, you can order (by phone or email) your faulty bike to be collected then serviced in our store.

Kolos® bikes are made to last with maximum durability and maintenance-free operation. If needed, any bike service can handle the repairs. If necessary, you can consult the service with us, whether with the bike owner or with the technician, who can also order the original spare parts.

Why are Kolos® leather seats exceptional?

A real leather seat has the advantage that it can be "worn in" and after some time will match the shape of the owner’s posterior thereby making it extremely comfortable. It also looks good.

Isn’t cycling in the city dangerous?

Cycling is a completely natural form of transport in many cities. It is quite possible to come across few obstacles in those cities where cycling is not as popular. Remember, you can ride a bike through the side streets, away from the main roads. Even highly exposed areas can offer ideal cycling routes. Your initial efforts will soon be rewarded by cycling experiences to places you’ve never been before.

I do not have a safe place to park my bike.

Before you throw in the towel, look carefully around. Maybe the apartment block you live in has unused utility rooms for water or gas or a room for storing prams etc.? The same applies for your workplace. With a little bit of foresight and diplomacy, you should be able to find a suitable place to safely store and lock your bike. It will always be easier to find a parking spot for your bike than for a motorcycle or a car.